New to booking appointments online?

If you are new to booking appointments online, please review the following information.
​For assistance, please get in touch with us and we would be happy to help!

1. Create or sign in to your account

Select "Create Account" in the upper right corner of the screen to set up your account. If you're not sure which therapist you would like to book with, leave the drop down menu set to "I'm not sure."

​If you already have an account, select the "Sign In" button to sign using your email address and password. If you don't know your password, click on the "Reset Password" link to reset it, or contact our support team we can help you out.

2. Choose a service and therapist

To match with a therapist who

1) specializes in the service you are looking for, and
​
2) has appointments available at times that work best with your schedule,

​start by selecting the Service that you are interested in booking. This will automatically show you the available psychologists for the selected service.

​Click on each therapist listed to view their next available appointments. You can learn more about each therapist here: Meet the Team, or book a free 15 minute Consultation to help you decide the best fit for you.

3. Choose a therapist and book an appointment

Once you select an available therapist from the list, the Calendar will show that therapist's next available appointments. 

Select the date that works best for you using the calendar tool, and choose from the available appointment times listed below. Appointment times are listed in the time zone of your location. Once you select the date and time that works best for you, select the green "Book" button to confirm your choice.

All appointments are booked as video-call sessions by default. However, if you prefer to meet by phone call, or you can't find a time that works for you, contact us to let us know.

If your selected therapist is not available on the specific day you're looking at, click on the "Jump to" button to view the next available appointments. If there are no appointments that work for you, feel free to get in touch with us to let us know your availability and we may be able to accommodate a different appointment time.

If you have a status or treaty number and you would like to set up direct billing through Indigenous Services Canada (ISC),  please let us know as soon as possible so that we can set it up for you! 
​

Available Therapists

You are not alone

Connect with a therapist today.

Unique Client Portal Features

Secure Messaging

​Use the Secure Messaging instant chat platform through your Client Portal account to direct message your therapist between sessions. If you prefer, you can also send your therapist an email. You can find each therapist's email address by navigating to their profile page on this page: Meet the Team. Keep in mind that it's always best to reserve any sensitive information for discussion in session, rather than by e-mail. 

Access and manage bookings

While a unique video-call link will be sent to you by email near your session time, you can also access your video-call meeting, schedule new appointments, or change existing ones directly from your Client Portal account. Keep in mind that all bookings are subject to our cancellation policy, meaning that missed or cancelled appointments with less than 24 hours' notice may result in the full fee of your appointment.